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Fri, Dec 15, 2017
Benton County Iowa

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How to Request & Cancel a Ride

Call (319) 472-2413 or 1-800-735-2942 TDD/TTY Hearing impaired

1.  Make reservations at least 24 hours in advance and have the following information ready for the scheduler.

  • Riders name

  • Exact pick- up address

  • Exact drop-off address

  • Time to be picked up and dropped off

  • Date of trip

  • If an attendant will be accompanying the rider

  • If rider will be using a wheelchair, or walker

  • If a service animal will be used

2.  Due to the volume of trips requested, BCT may not be able to provide you with the exact time you request. BCT will always attempt to schedule rides as effectively as possible. We will however,  make every effort to accommodate you. Negotiating times allows us to provide rides to more people who need transportation. Your help and cooperation on this will be appreciated.

3.  We have a fifteen minute window, which means when the scheduler gives you a pick up time you should be ready and waiting fifteen minutes ahead of your pick up time, the driver cannot wait more than five minutes or it makes us late for the other riders that also have schedules. So please be ready.


HOW TO CANCEL A RIDE - It is very important to cancel your ride early.  Others may not get to ride if you have a late cancel.

Call (319) 472-2413  If no answer please leave your message on our 24 hour answering machine.